A ticketing system is the most popular communication channel that web hosting companies offer to their customers. It’s most often part of the billing account and is the quickest way to tackle an issue that requires some time to investigate or that needs to be forwarded to a sysadmin. In this way, all comments given by either party will be stored in one and the same location in the event that somebody else needs to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than two accounts to complete a certain operation or to touch base with the hosting company’s customer support team. If you’d like to administer a number of domain names and each one of them is hosted in a different account, you will have to use an even larger number of accounts at the same time. Plus, it may take a substantial amount of time for the provider to answer your tickets.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we are using with our Linux website hosting packages is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to memorize different login names and passwords, as you will be able to manage your tickets and the hosting account itself from a single place. So, if you have an inquiry or chance upon a predicament, you can contact our support staff members straight away. Our ticketing system includes a smart search functionality. This implies that even if you have submitted many tickets over the years, you’ll be able to find the one that you need without any hassle. On top of that, you can check knowledge base instructions for handling common complications.