If your hosting company offers live chat support, you can speak with an agent in real-time and find out useful info or get a problem resolved promptly. The basic advantage of using chat instead of calling to talk to a live person is that you need only a computer with Internet connection, therefore you won't pay any charges when you're in a different state or country. What's more, it'll be a lot easier to copy and paste data such as domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the phone. The live chat is also a much faster option to contact your web hosting provider's support team compared to using a ticketing system. Last, but not least, in case some problem requires some more time to be dealt with, you're able to do something different while you wait for support on the live chat, so that you won't lose time - something that is not possible in case you are on the telephone.

Live Chat Support in Website Hosting

As we believe that a great number of problems are usually resolved if you talk with a live person, we offer a live chat service for all of our potential and existing clients. Our chat is accessible every day and our customer care representatives will help you with a wide range of questions and issues. If you are not our client yet, you are able to find out more about our website hosting packages and the web hosting platform in general in order to be certain that your websites will operate properly on our servers. If you already have an account and you've got some questions or you have any kind of issues with some of our services, you can join us on the live chat and we will supply you with the necessary info or assist you to troubleshoot the issue. You'll have to open a support ticket for certain problems which need more time or the assistance of a system administrator, still for a number of standard troubles you can receive help right away.