Find out what web hosting providers mean when they say "phone support".
There're a lot of website hosting companies on the market today, still most of them are resellers who have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you will get via this channel of communication will vary depending on the provider - a few of them provide you with expert telephone support, while others offer common and customer support only since some issues are more time-consuming and it is far easier to be resolved with a ticket, particularly if the issue has to be escalated. However, it is good to find that you could always contact your website hosting provider because there're many small matters which can be taken care of effectively and in a very timely manner with a call, not mentioning that you can get additional information about the services even before you become a client.
Phone Support in Website Hosting
We know that the option to communicate with a live consultant is rather important, so we have 3 support lines globally (USA, UK and Australia) and you are able to contact us on the phone for 14 hours a day. If you consider buying one of our Linux website hosting packages, for example, you will be able to phone us and learn more about our solutions before you order in order to ensure that we do match all system requirements for your websites. After your order, you can contact us about all of the sales or billing troubles you may experience, or receive any type of general or basic tech information that you need. We've aimed to find the optimal balance between phone and ticket support, so for solely technical issues you have to use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of an issue.