Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a sixty–minute response time warranty for each ticket or e–mail that you submit to the client support staff. We will speedily answer all typical inquiries and forward right away the issue to our admins in case any further assistance is needed. If you take advantage of the Administration Services package, we’ll perform any of the included server management services at a time that has been agreed upon earlier.
A Premium Support Service
If you require help working with our Web Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, don’t hesitate to get in touch with our tech support staff anytime through the ticketing system. What’s more, in case you need help administering your dedicated server, you can order our Administration Services package, which includes Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, data backup hard disk storage space, etcetera.
An Intuitive Help Area
We have equipped the Web Hosting Control Panel with an in–depth knowledgebase, which features detailed explanations of all its features and functionalities. In addition, we have made exhaustive video tutorials that will further instruct you how to perform a certain action or resolve a common issue. The instructional articles and the tutorial videos are easily reachable from each section of the Web Hosting Control Panel through the Help and Videos buttons located in the upper right corner.