Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Warranty

  • Each ticket that you submit to our tech help and support team will be handled within up to 60 mins. The standard questions shall be taken care of right away. Nevertheless, if the support question you have sent requires aid from a licensed admin technician, we’ll send the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Qualified Technical Help Service

  • Our client help and support Department will be online for you day–and–night to to respond to all support demand tickets that you submit. We offer tech help for all applications that are installed in advance on your server. These include our custom produced Web Hosting Control Panel, the selected Operating System and also the server admin panel (depending on the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • A detailed and consistently updated articles base is integrated into our custom–built Web Hosting Control Panel. It offers you quick tips on how to conduct all of the standard web site maintenance tasks. The Help zone provides detailed how to tutorials and step by step video tutorials. You can reach the Help area by pressing the Help or Video buttons in the right corner of each Control Panel section.