Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help crew is trained to swiftly deal with all Linux website hosting packages customers’ concerns and assistance requests. Through our ticket system, you’ll be able to fill in your inquiry and a support team member is going to get back to you in less than maximum one hour. Basically, practice has demonstrated that the regular reply period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to write to us 24x7x365 with any concern you possibly have about BigAir Networks’s solutions. We have now specialists working regularly to provide you with guidance any time required. You may use the ticketing system or drop a message anytime, or pick up the phone or use the online chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want help while working on your sites within the Control Panel, you can always click the Help control key and find your question in the list of articles or blog posts that will pop up. We have as well turned lots of the articles and reviews into instructional videos. The listing of videos will load if you click on the Videos option located in each section.