In case you have a website, a problem could always surface and it doesn’t necessarily have to be connected with the web hosting service itself. For example, something could go wrong when you bring a web application up to date or some critical content could be edited or deleted by mistake. No matter what the essence of the problem may be, you’ll have to contact the respective technical support staff and request them to recover a backup or to help you fix the problem that you are having. How timely they’ll do it will predetermine how much time your sites will be unreachable. For some sites like community websites or web shops, an elongated downtime duration often means lost users and money. With that being said, it is of critical importance that you use the services of a company that offers not only a good help desk support service, but also a well-timed one.

One-Hour Response Guarantee in Website Hosting

Our guaranteed max reaction time for any tech support ticket that you submit or any e-mail that you send is only sixty minutes, even in case you contact us on weekends and legal holidays. Whatever the nature of your query or issue may be, we will lend you a helping hand instantaneously and will supply you with the required information to rectify any problem with your sites. The actual reply time commonly doesn’t surpass 15-20 minutes, which implies that you can just forget about waiting for hours on end to get a problem sorted out or what is even worse – waiting a whole day only to obtain a response that more information is required whilst nothing is resolved. We’ll assist you in a timely fashion because we understand just how expensive time can be in the dynamic Internet space. The sixty-minute response time guarantee is valid for any technical or billing question that you may have about our Linux website hosting packages.